FAQs

FAQs About Our Telephone Seminars

1.  Do you have a series of FAQs about Congress and Washington?

Yes we do, just click this sentence and then scroll down the page.  We also have a FAQ about our custom, on-site training.

2.  Does TCN take credit cards? PayPal?

Yes. We accept government procurement cards, Visa, Mastercard, American Express, and Discover. We also accept PayPal, a free service. Please Note: We only accept checks, government procurement cards, credit cards, and PayPal for our telephone seminars.  A purchase order is not payment and will not be accepted.

               
 

3.  Can you bill or invoice me?

You are not registered for a telephone seminar until we receive and process your payment. We prefer payment by credit card or check. Government Employees please note: You must submit payment with your training forms (e.g., Form 1556).  We accept government credit cards.  A purchase order is not payment and will not be accepted as payment for telephone seminars.  See our payment policy for details.

4.  Who are you?

We have a page that describes our non-partisan firm (like CQ) and our status as the exclusive provider of Congressional Quarterly Executive Conferences.

5.  What is a telephone seminar?

A telephone seminar sponsored by TheCapitol.Net is a 45 minute to 95 minute course that is broadcast over the telephone. Telephone seminars offer you the convenience of calling in from work, home, or wherever you have a telephone connection, and include Q&A with our expert faculty.

6.  What equipment do I need?

A telephone.
 

7.  How does it work?

After you register for the telephone seminar, you will receive a pass code that will connect you to the call on the day of the program via an 800 number, and you will receive a password that will enable you to access TheCapitol.Net's website so that you can download the course materials.

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8.  How much do telephone seminars and audio courses cost?

Each telephone seminar is $79. An audio recording of each telephone seminar is available, with seminar materials, approximately 2 weeks after the seminar, for $47.
 

9.  I want to have several people listen to the call. Do I have to pay for each person?

You can have up to 10 people listen in on one telephone, which includes a single speakerphone.  To register more than one telephone, you must pay a separate registration fee for each phone that is used to participate in a telephone seminar - each person who calls in must be separately registered.  Please note that our telephone seminars are copyrighted and may not be recorded, rebroadcast or retransmitted. You may not forward or disseminate the access code to any other person.

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10.  What happens on the day of the program?

Five to ten minutes prior to the start of the program, you should dial the 800 number that was sent to you. Upon being connected to the automated TeleConference attendant, you will be greeted by the following message: "Welcome to TelSpan TeleConferencing. Please enter your five digit code followed by the # sign." At this prompt, enter your pass code XXXXX, then press the # button.

Once your code has been recognized, you will be asked to state your name, organization name, and number of participants on the line with you, so that the host of the call will know you have joined. A live operator may intercept your line to clarify the recorded information. Once this information has been recorded for the Host, you will be placed back on "music hold" until the Host begins the call.

When the call begins, your line will be mute, but you will be able to hear the conference. For the duration of the presentation, you will be in "listen-only" mode. There will be at least one opportunity, though usually two opportunities, for you to ask questions, usually in the middle and at the end of the seminar. The operator will give instructions for asking questions at the appropriate time during the call. Questions are answered in the order they are received. The operator will introduce you by name when it is your turn to speak into the telephone.

Please see also our "Instructions for Participants"

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11.  When will the materials be available on the website?

Materials will be available on a secure location on TheCapitol.Net's website approximately one week prior to the telephone seminar. We will send you the URL and access code when we send you the access code for the telephone call.

If you do not have PowerPoint on your computer, PowerPoint Viewer software is available for free: for PCs   for MACs .

12.  What happens if I cannot download the materials?

Call TheCapitol.Net at 703-739-3790. Our staff will assist you in downloading the materials. If you still cannot access them, we will send you a copy of the materials via email.

If you do not have PowerPoint on your computer, PowerPoint Viewer software is available for free: for PCs   for MACs .

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13.  How do I register?

Secure online registration: Click this button next to the telephone seminar for which you want to register.   

FAX Registration: Print the registration form , complete, and FAX to 703-739-1195

Regular Mail: Print the registration form , complete, and mail to TheCapitol.Net, PO Box 25706, Alexandria, VA 22313-5706

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14.  When does registration close?

5:00 pm ET the day prior to the telephone seminar.

15.  What happens if I need to cancel my registration?

Once the access code is issued for a telephone seminar, there will be no refunds.  All cancellations must be submitted in writing with our Registrar.

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16.  Will an audio recording of the telephone seminar be available?

Yes. An audio recording will be available approximately 2 weeks after the program, for $47.  

For audio courses recorded in 2005:
Telephone seminars for 2005 are available in Audio CD format, which plays on all CD players (including most computers equipped with CD or DVD drives and software such as Windows Media Player), are up to 89 minutes long, and do not include the Q&A at the end. 

For audio courses recorded in 2006 and later:
Telephone seminars recorded in 2006 and later are available in mp3 CD format, which plays on all modern CD players and computers equipped with CD or DVD drives and software such as Windows Media Player.  These CDs include the full program.

Capitol Learning Audio Courses are Copyright (P) 2005-2008 by TheCapitol.Net, Inc. All Rights Reserved.  Capitol Learning Audio Courses may not be copied or stored on any computer or electronic device except for your personal use, and may be returned only if unopened. You may make one copy for your own personal back up so long as the copyright notice is part of the copy.

For secure online ordering, click this button next to the audio course on CD you want to purchase.   

FAX: Print the order form , complete, and FAX to 703-739-1195

Regular Mail: Print the order form , complete, and mail to TheCapitol.Net, PO Box 25706, Alexandria, VA 22313-5706

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17.  Can I record or rebroadcast a Telephone Seminar and make copies of a Capitol Learning Audio Course?

Telephone seminars are Copyright © 2005-2008 by TheCapitol.Net, Inc. All Rights Reserved. No recording, rebroadcasting or retransmission of telephone seminars is allowed.  The registration fee is for up to 10 people using a a single telephone at a single location.

Capitol Learning Audio Courses are Copyright (P) 2005-2008 by TheCapitol.Net, Inc. All Rights Reserved.  Capitol Learning Audio Courses may not be copied or stored on any computer or electronic device except for your own personal use.  You may make one copy for your own personal back up so long as the copyright notice is part of the copy.  Capitol Learning Audio Courses on CD may be returned only if unopened.

18.  Do you issue Certificates of Training for Telephone Seminars?

We do not issue Certificates of Training for our telephone seminars or Capitol Learning Audio Courses.

19.  Do you have a mailing list so I can receive mailings about your upcoming courses?

We have several mailing lists: regular mail, fax, and email.


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Are you interested in knowing:

• Who teaches and writes for us?

• Who some of our clients are?  (longer list here)

• What our clients say about our training?

• What our cancellation policy says?

• What we do when there is bad weather in Washington?

• How to get added to or removed from our email list?

• How to get added to or removed from our fax or regular mailing lists?

 

TheCapitol.Net is the exclusive provider of Congressional Quarterly Executive Conferences.

TheCapitol.Net is a non-partisan firm, and the opinions of its faculty, authors, clients and of the owners and operators of its vendors are their own and do not represent those of TheCapitol.Net.

 

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TheCapitol.Net, Inc.
PO Box 25706
Alexandria, VA  22313-5706
703-739-3790

FEIN: 54-1917701   
DUNS number: 04-273-5071
CAGE: 1K5S4
SIC: 8299, 2741, 8742   
NAIC: 611430, 56192, 5111, 541611

 

URL: www.TheCapitol.Net/CapitolLearning/PhoneSeminarsFAQ.html

Last updated: February 18, 2008